Policies and Contracts
RETURN & REFUND POLICY
1. RETURN AND REFUND POLICY
Last updated: May 17, 2021
Thank you for shopping at DoRezin e-store.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
2. INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to “DOREZIN DANISMANLIK INSAAT DEKORASYON GAYRIMENKUL TURISM TEKSTIL ITHALAT IHRACAT SANA”
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Shipped Orders mean the Orders have left our stores.
Service refers to the Website.
Website refers to DoRezin e-store, accessible from dorezin.com or any of its sub-domains
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation means
Order Acceptance. Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g. by email). If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.
3. YOUR ORDER CANCELLATION RIGHTS
You are entitled for full reimbursement, including shipping cost, if You cancel Your Order within 3 (three) days of Your Order Acceptance, given that Your Order didn't leave Our stores.
Otherwise, if Your Order left our stores, You are entitled for a refund of Your Oder value, excluding the cost of shipping (if paid by DoRezin or you) to send the shipment to you. Any other cost related to sending shipment back to DoRezin will be borne by you as well.
The deadline for cancelling an Order is 3 (three) days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: email@example.com
We will reimburse You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
4. CONDITIONS FOR RETURNS
In order for the Goods to be eligible for a return, please make sure that:
The Goods were received by You in the last 3 (three) days.
The Goods are in the complete, unopened, and undamaged, together with the original boxing, packaging, and standard accessories, if any.
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
5. RETURNING GOODS
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
“Ataturk Mah. Gunters SK. Metro Park, B1, Block No. 1/1Bic Kapi No. 109, Kucukcekmece, Istanbul, Trukey.”
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
7. CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us:
Return and Refund Policy for DoRezin e-store